Shipping policy

Processing Time
All orders are processed within 1–2 business days after payment is received. Orders placed on weekends or holidays will be processed the next business day.

Shipping Times (United States)
We currently ship orders within the United States only. Standard delivery takes approximately 5–7 business days from the date of shipment.

Shipping Rates
Shipping costs are calculated and displayed at checkout. Occasionally, we may offer free shipping promotions, which will be clearly stated at the time of purchase.

Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your package until delivery.

Delays
Delivery times are estimates and not guaranteed. We are not responsible for delays caused by the shipping carrier, weather conditions, customs inspections, or circumstances beyond our control.

Damaged or Lost Packages
If your order arrives damaged, or if your tracking shows delivered but you did not receive the package, please contact us immediately at info@tryfloraviva.com so we can investigate and make it right.

Return Address
All returns must be sent to our designated return address:

Florabelle LLC
10 Mount Read Blvd
Rochester, NY 14611
United States

For questions regarding shipping, please contact us at info@tryfloraviva.com.